HotelStars.cz

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Hotel - an accommodation facility with at least 10 guest rooms equipped for the provision of temporary accommodations and related services (namely catering). It is subdivided into five classes.
Hotel garni - an accommodation facility with at least 10 guest rooms equipped for the provision of temporary accommodations, which is equipped to provide only a limited scope of catering services (at least breakfasts) and is subdivided into four classes.
Motel - an accommodation facility with at least 10 guest rooms providing temporary accommodation and related services namely for the motorists and it is subdivided into four classes. These facilities are in the vicinity of overland communications with the possibility of parking. Reception a Restaurant can be situated outside the accommodation section.
Pension - an accommodation facility with at least 5 and maximally 20 guest rooms, with a limited scope of social and supplementary services (absence of a restaurant), it is subdivided into four classes.
Boatel - an accommodation facility situated in a permanently anchored passenger ship, it is subdivided into four classes.

Certificate Hotel *

Daily room cleaning
100 % of the rooms with colour TV together with remote control (or a possibility to hire a TV set)
Table and chair
Soap or body wash, 1 towel per person
Reception service available
Possibility to receive and send facsimile messages
Publicly available telephone for guests
Breakfast offer
Beverage offer in the hotel
Valuables deposit possibility

a complete list of the mandatory requirements for the category: hotel/motel/botel, hotel garni

Certificate Hotel **

Daily room cleaning, daily towel replacement upon request
100 % of the rooms with colour-TV together with remote control (or a possibility to hire a TV set)
Reading light next to the bed
Bath essence or shower gel/soap
1 towel, 1 bath towel per person, linen shelves
Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
Credit cards
Breakfast buffet or adequate breakfast menu card
Valuables deposit possibility

a complete list of the mandatory requirements for the category: hotel/motel/botel, hotel garni

Certificate Hotel ***

100 % of the rooms with colour TV together with remote control, radio receiver
Telephone in the room, bedside table, reading light
Internet access in the room or in the public area
Heating facility in the bathroom, hair-dryer, cleansing tissues
Dressing mirror, place to leave the luggage/suitcase at
Sewing kit, shoe polish utensils, laundry and ironing service
Additional pillow and additional blanket on demand
Reception open 14 hours, accessible by phone for 24 hours a day, bilingual staff (Czech/one world language)
Seating suite at the reception, luggage service
Central safe or safe in the room
Transparent complaint handling system
Restaurant open at least 5 days a week

a complete list of the mandatory requirements for the category: hotel/motel/botel, hotel garni

Certificate Hotel ****

Upholstered chair/couch with side table
Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom)
Bath towels, slippers on demand, tailor service - petty repairs
Internet access and internet terminal, possibility of IT support
Reception open 18 hours, accessible by phone for 24 hours
Lobby with seats and beverage service, hotel bar
Breakfast buffet or breakfast menu card via room service
Minibar or 24 hours beverages via room service
“A la carte” restaurant open at least 6 days a week
Collecting and assessing guest comments

a complete list of the mandatory requirements for the category: hotel/motel/botel, hotel garni

Certificate Hotel *****

Personal care products in flacons, bathrobe in room
Internet - PC in the room, safe in the room
Ironing service (1 hour service), shoe polishing, concierge, bellboy, doorman
Reception open 24 hours, multilingual staff (Czech / at least two world languages)
Spacious reception hall with several seats and beverage service, hotel bar
Personalized greeting for each guest
Minibar and food and beverage offer via room service 24 hours a day
“A la carte” restaurant open at least 7 days a week
Mystery Guest visits

a complete list of the mandatory requirements for the category: hotel

Certificate Penzion *

a complete list of the mandatory requirements for the category: pension

Certificate Penzion **

Breakfast offer on request
Guest reception area (Reception or an alternative suitable space)
Contact person present at given times, available non-stop via telephone
Shower cubicle + WC in the corridor for max. 10 rooms (if not in room)
Washbasin in room, stowage space
Soap or body wash, 1 towel per person, bath towel on request, a glass
A table, 1 seat per each bed, reading lamp next to each bed
Colour TV together with remote control (or a possibility to hire a TV set if not in room)
Wake-up call
Valuables deposit possibility

a complete list of the mandatory requirements for the category: pension

Certificate Penzion ***

Extended breakfast offer
Guest reception area (Reception or an alternative suitable space), a settee set inside the house
Contact person present at given times, available non-stop via telephone, effective foreign language skills
Shower cubicle (WC in room, shower curtain), bath curtain
Offer of sanitary products
Dressing mirror, place in room to put the luggage/suitcase to
Main table light, bedside table, reading lamp at each bed
Shampoo, shower gel, cleansing tissues, hair-dryer
Direct dial phone (on request), stationery
Bed linen and towels rotated min. 2x a week
Publically accessible PC with internet
In-house safe (if not in room)

a complete list of the mandatory requirements for the category: pension

Certificate Penzion ****

a complete list of the mandatory requirements for the category: pension